Rough Sleeping

Newcastle-under-Lyme Borough Council and its partner organisations in North Staffordshire are committed to ensuring that there is a proactive approach to supporting rough sleepers.

If you are sleeping rough or come across someone who is sleeping rough, please call the Rough Sleeper’s Outreach Team on 0800 970 2304 (free phone).

Severe weather

Good practice guidance from the Department for Communities and Local Government recommends that all local authorities have emergency provisions in place to prevent the loss of life of rough sleepers in severe weather conditions. Provisions should be triggered when the night time temperature is predicted to be zero or below on one night. Newcastle-under-Lyme Borough Council and partner organisations are working together in North Staffordshire to ensure that during freezing temperatures anyone sleeping rough has access to shelter. If you, or someone you are aware of, is facing the prospect of sleeping rough during severe weather, please contact the Rough Sleeper’s Outreach Team on 0800 970 2304 (free phone).


StreetLink is a national rough sleeping website that enables the public to alert local authorities in England about rough sleepers in their area. The service offers the public a means to act when they see someone sleeping rough and is the first step someone can take to ensure that rough sleepers are connected to the local services and support available to them. The service is part funded by the Department for Communities and Local Government and is part of their commitment to end rough sleeping in England.

The telephone number for reporting to the StreetLink service is 0300 500 0914 and the website is accessible here:- Streetlink (External Link)

Rough sleepers and members of the public can contact the StreetLink service about people sleeping rough in Newcastle, alternatively they can report any concerns about a rough sleeper directly to the Rough Sleeper’s Outreach Service on 0800 970 2304 (free phone).

Last updated 10 December 2019

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