Community trigger process
This is as follows:
- Complainant instigates a ‘community trigger’ case review request by contacting Staffordshire Police on 101 in person or via a designated advocate on their behalf. The details of their complaint and concerns are recorded on Police systems and are then shared with the Chair and Partnerships Support Officer of the Newcastle Partnership’s Vulnerability Hub.
- The Chair of the Vulnerability Hub will confirm if the community trigger request meets the threshold for a case review. The threshold for the case review to take place is 'three separate complaints of anti-social behaviour to the recognised statutory agencies within a 6 month period' - refer to legislation guidance.
- A written acknowledgement from the Chair of the Vulnerability Hub is sent to the complainant, with notification if the request has met/not met the threshold for an 'ASB case review'. For those that meet the threshold they shall be advised of the date set for the completion of the review.
- If the threshold for the community trigger request is met, the Partnerships Support Officer notifies all Vulnerability Hub partners, via the shared case management system, 'Sharepoint'. All partners are required to provide any details of previous involvement with the complaint onto the Sharepoint system, before the ASB case review meeting convenes.
- An ‘ASB case review’ meeting shall be conducted on the date set, involving all participating partners of the Vulnerability Hub. The Partnerships Support Officer will produce a written record to summarise the case review discussion and any subsequent actions, decisions and recommendations. A copy of the minutes will be retained on the Sharepoint system.
- The Vulnerability Hub Chair ensures that an ASB case review conclusion letter is sent to the complainant within 28 days of receipt of the initial community trigger case review request.
- If the complainant is dissatisfied with the outcome of the ASB case review, they have the right to appeal to the Office of the Staffordshire Police and Fire Commissioner for further consideration.