Anti-social behaviour (ASB)
Newcastle-under-Lyme ASB case review process
This comes under the Anti-social behaviour, Crime and Policing Act 2014 (Part 6).
The complainant instigates an 'ASB case review' by contacting Staffordshire Police on 101 in person or via a designated advocate on their behalf. The details of their complaint and concerns are recorded on police systems and are then shared with the Chair and Vulnerability Co-ordinator of the Newcastle Partnership's Vulnerability Hub.
To establish whether the threshold for the ASB case review request is met, the Vulnerability Co-ordinator notifies all Vulnerability Hub partners, via the shared case management system, 'Sharepoint', for all partners to provide any details of previous involvement with the complaint onto the Sharepoint system, before the ASB case review meeting convenes.
Within 5 days of receipt of the ASB case review, agencies will confirm if the request meets the threshold for a case review. The threshold for the case review to take place is 'three separate complaints of anti-social behaviour to the recognised statutory agencies within a 6 month period', according to the legislation guidance.
A written acknowledgement from the Chair of the Vulnerability Hub is sent to the complainant, with notification if the request has met or not met the threshold for an ASB case review. For those that meet the threshold, they shall be advised of the date set for ASB case review meeting to take place, advising that they are welcome to attend the meeting (in person or via Microsoft Teams) or if this is not possible to submit a statement of events to the Vulnerability Co-ordinator to share with the group.
An ASB case review meeting shall be conducted on the date set, involving all participating partners of the Vulnerability Hub. The Vulnerability Co-ordinator will produce a written record to summarise the case review discussion and any subsequent actions, decisions and recommendations. A copy of the minutes will be retained on the Sharepoint system.
The Vulnerability Hub Chair ensures that an ASB case review conclusion letter is sent to the complainant within 28 days of receipt of the initial ASB case review request.
If the complainant is dissatisfied with the outcome of the ASB case review, they have the right to appeal to the Office of the Staffordshire Police and Fire Commissioner for further consideration.