Contact Us | Newcastle-Under-Lyme Borough Council

Contact the Council by telephone

You can call us on our main telephone number of 01782 717717 from Monday to Friday between 8.30am and 5pm. The Council is closed on Saturdays and Sundays.

There are answerphone facilities available outside of these hours if you wish to leave a message.

For out of hours emergency calls please ring 01782 615599.

Contact the Council online by e-mail

The contact centre e-mail address is customerservices@newcastle-staffs.gov.uk

You can contact the Council online using our enquiry form.

Please also see our ‘Have Your Say' page where details of all Council consultations will be held.

Contact the Council by post

The full address is:-

Newcastle-under-Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
Staffordshire
ST5 1BL

How To Get To Newcastle-under-Lyme

By Road

From the north – at Junction 16 of the M6, turn left on to A500 southbound. Leave A500 at junction with A34 signposted Newcastle. Remain on A34 (southbound) to Newcastle town centre.

From the south – at Junction 15 of M6, turn left at the first roundabout towards Clayton/Newcastle. Pass the Holiday Inn hotel on your left, go across the next roundabout and through the next set of traffic lights. Go straight on at the next roundabout (this is the A519) to reach the town centre.

By Rail

The nearest major railway station is Stoke-on Trent where you can catch regular, direct trains to Birmingham, Crewe, Derby, Manchester, Stafford and London.

Kidsgrove railway station sits in the north of the borough, seven miles north of Newcastle town centre, and there are regular direct services to Crewe, Derby, London and Manchester.

When You Get To Newcastle-under-Lyme

You can download a map of Newcastle-under-Lyme Town Centre (PDF445kb)

Follow this link to see a map of car parks in Newcastle town and information on parking

Location and opening times of Council properties

Please note that Council payments can no longer be made in cash, so follow this link to make payments online .

Key Council Building Addresses

Building name and address	Opening hours	Service areas
Castle House Barracks Road Newcastle-under-Lyme Staffs ST5 1BL	Monday to Friday 9am to 4.30pm	Specialist advice or information by prior appointment Council Tax and benefits enquiries First Potteries bus tickets Parking Permits Planning information Waste and recycling advice Land charges searches Environmental health services
Kidsgrove Customer Service Centre Town Hall Kidsgrove Stoke-on-Trent ST7 4EL	Monday to Friday 9am to 1pm 2pm to 5pm	Council Tax and benefits enquiries First Potteries bus tickets Planning information Waste and recycling advice Land charges searches Environmental health services Registration of births
Borough Council Depot Knutton Lane Newcastle-under-Lyme Staffs ST5 2SL		Operational services (including refuse fleet, street cleansing, pest control, garage workshops)
Brampton Museum and Art Gallery Brampton Park Newcastle-under-Lyme Staffs ST5 0QP	Monday to Saturday 10am to 5.30pm
Jubilee2 Brunswick Street Newcastle-under-Lyme Staffs ST5 1HG	Monday to Friday 6.30am to 10pm weekends 8am to 8pm

Last updated 20 July 2018