Contact the Council by telephone
You can call us on our main telephone number of 01782 717717 from Monday to Friday between 8.30am and 5pm.
The Council opening hours: Mon to Fri 9am to 4.30pm, we are closed on Saturdays and Sundays. See the table below for more information.
There are answerphone facilities available outside of these hours if you wish to leave a message.
For out of hours emergency calls please ring 01782 615599.
Contact the Council online by e-mail
E-mail the contact centre
You can contact the Council online using our enquiry form.
Please also see our ‘Have Your Say' page where details of all Council consultations will be held.
Contact the Council by post
The full address is:-
Newcastle-under-Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
Staffordshire
ST5 1BL
How To Get To Newcastle-under-Lyme
By Road
From the north – at Junction 16 of the M6, turn left on to A500 southbound. Leave A500 at junction with A34 signposted Newcastle. Remain on A34 (southbound) to Newcastle town centre.
From the south – at Junction 15 of M6, turn left at the first roundabout towards Clayton/Newcastle. Pass the Holiday Inn hotel on your left, go across the next roundabout and through the next set of traffic lights. Go straight on at the next roundabout (this is the A519) to reach the town centre.
By Rail
The nearest major railway station is Stoke-on Trent where you can catch regular, direct trains to Birmingham, Crewe, Derby, Manchester, Stafford and London.
Kidsgrove railway station sits in the north of the borough, seven miles north of Newcastle town centre, and there are regular direct services to Birmingham (and its airport), Crewe, Derby, London and Manchester - and one train a day to Blackpool in the summer months!
When You Get To Newcastle-under-Lyme
You can download a map of Newcastle-under-Lyme Town Centre
Follow this link to see a map of car parks in Newcastle town and information on parking
Location and opening times of Council properties
Please note that Council payments can no longer be made in cash, but can be paid online here.
Key Council Building Addresses
| Building name and address | Opening hours | Service areas |
|---|---|---|
|
Castle House |
Monday to Friday |
Specialist advice or information by prior appointment
|
|
Kidsgrove Customer Service Centre |
Monday to Friday |
|
|
Borough Council Depot |
Operational services (including refuse fleet, street cleansing, pest control, garage workshops) | |
|
Brampton Museum and Art Gallery |
Monday to Saturday |
|
|
Jubilee2 |
Monday to Friday |
Last updated 9 July 2019