Due to the Coronavirus pandemic and recommended measures to delay the spread of the virus Castle House and Kidsgrove Customer Service Centre is closed to the public until further notice.
Most of our services can be accessed online.
Online
If you need to contact us out of hours it may be easier to do it online. Here is a list of issues we are frequently contacted about:
- Homelessness - Help and information for people facing homelessness or who are already homeless
- Stray / lost dogs - How to report a stray dog
- Alarms going off - Make a complaint about nuisance noise and alarms
- Noise and Vibration - Report a noise complaint
- Weather related incidents - Road and transport - a link to Staffordshire County Council
- Pollution - Report a pollution matter
- Fly tipping - Information about reporting fly tipping to the Council
- Dead animals on the road - Street Sweeping and Cleansing
Please note that Council payments can no longer be made by cash or cheque, but can be paid online here.
You can contact the Council using our online forms. Full list of online forms
Please also see our ‘Have Your Say' page where details of all Council consultations and surveys are located online.
Telephone
If you are unable to report an issue online you can call us on our main number 01782 717717 from Monday to Friday between 8.30am and 5pm.
There are answerphone facilities available outside of these hours if you wish to leave a message. For out of hours emergency calls please ring 01782 615599.
Contact the Council online by e-mail: Customer Services
By post
Newcastle-under-Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
Staffordshire
ST5 1BL
How To Get To Newcastle-under-Lyme
By Road
From the north – at Junction 16 of the M6, turn left on to A500 southbound. Leave A500 at junction with A34 signposted Newcastle. Remain on A34 (southbound) to Newcastle town centre.
From the south – at Junction 15 of M6, turn left at the first roundabout towards Clayton/Newcastle. Pass the Holiday Inn hotel on your left, go across the next roundabout and through the next set of traffic lights. Go straight on at the next roundabout (this is the A519) to reach the town centre.
By Rail
The nearest major railway station is Stoke-on Trent where you can catch regular, direct trains to Birmingham, Crewe, Derby, Manchester, Stafford and London.
Kidsgrove railway station sits in the north of the borough, seven miles north of Newcastle town centre, and there are regular direct services to Birmingham (and its airport), Crewe, Derby, London and Manchester - and one train a day to Blackpool in the summer months!
When You Get To Newcastle-under-Lyme
You can download a map of Newcastle-under-Lyme Town Centre
Follow this link to see a map of car parks in Newcastle town and information on parking
Location and opening times of Council properties
| Building name and address | Opening hours | Service areas |
|---|---|---|
|
Castle House |
Monday to Friday |
Specialist advice or information by prior appointment
|
|
Kidsgrove Customer Service Centre |
Monday to Friday |
|
|
Borough Council Depot |
Operational services (including refuse fleet, street cleansing, pest control, garage workshops) | |
|
Brampton Museum and Art Gallery |
Monday to Saturday |
|
|
Jubilee2 |
Monday to Friday |
Last updated 1 May 2020