Contact the Council by telephone
You can call us Monday to Friday between 8.30am and 5pm. The Council is closed on Saturdays and Sundays.
The main telephone number is 01782 717717.
There are answerphone facilities available outside of these hours if you wish to leave a message.
Out of hours emergency calls: 01782 615599.
Contact the Council online, by e-mail or fax
The contact centre e-mail address is customerservices@newcastle-staffs.gov.uk
The Council fax number is 01782 711032.
You can contact the Council online using our enquiry form.
Please also see how to ‘Have Your Say' where details of all Council consultations will be held.
Contact the Council by post
The full address is:-
Newcastle-under-Lyme Borough Council
Civic Offices
Merrial Street
Newcastle-under-Lyme
Staffs
ST5 2AG
How To Get To Newcastle-under-Lyme
By Road
From North – at junction 16 of the M6, turn left on to A500 southbound. Leave A500 at junction with A34 signposted Newcastle. Remain on A34 (southbound) to Newcastle town centre.
From South – at Junction 15 of M6, turn left at 1st roundabout towards Clayton/Newcastle. Holiday Inn Hotel on left. Across next roundabout, through traffic lights. Go straight on at next roundabout (this is the A519).
By Rail
The nearest major railway station is Stoke-on Trent where you can have direct links to Birmingham and Manchester railway stations.
Kidsgrove Station sits within the Borough and there are many services to Manchester, Birmingham, London, Crewe and many more.
When You Get To Newcastle-under-Lyme
You will need a Map of Newcastle-under-Lyme Town Centre (PDF 260kb)
Location and opening times of Council properties
Please note that after Friday 24 March Council payments can no longer be made at the Guildhall or at Kidsgrove Customer Service Centre, follow this link to make payments online .
Key Council Building Addresses
| Building name and address | Opening hours | Service areas |
|---|---|---|
|
Civic Offices |
Monday to Friday |
Specialist advice or information by prior appointment |
|
Guildhall Customer Service Centre |
Monday 9am to 5pm Tuesday 9am to 4pm Wednesday 9am to 5pm Thursday 9am to 4pm Friday 9am to 5pm |
|
|
Kidsgrove Customer Service Centre |
Monday to Friday |
|
|
Borough Council Depot |
Operational services (inc. refuse fleet, street cleansing, pest control, garage workshops) | |
|
Brampton Museum and Art Gallery |
Monday to Saturday |
|
|
Jubilee2 |
Monday to Friday |