Contact us
If you would like to report something, or apply or pay for something, the best way is to contact us online:
Phone
If you are unable to contact us using our online option, you can call us on our main number from Monday to Friday between 9am and 3.30pm:
01782 717717
Out of hours emergencies
For emergencies only outside of our opening hours, please call 01782 615599.
Social media
Post
Write to us and send it to this address:
Newcastle-under-Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
Staffordshire
ST5 1BL
Visit
Our offices are at:
Newcastle-under-Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
ST5 1BL
Our reception is open Monday to Friday between 9:00 a.m. and 4:30 p.m.
The library is located at the same location. For current opening times, please check with Staffordshire County Council.
Comments, compliments and complaints
We work hard to provide the best service for all our customers and we appreciate you taking the time to let us know what you think.
To send us a comment, compliment or complaint, please follow our process.
Please note: if your feedback is about our recycling and waste services, please see our separate process.