Contact us
Online
If you would like to report something, or apply or pay for something, the best way is to contact us online:
Report an issue
Apply for something
Pay for a service
Recycling and waste
My bin has not been collected
Report a missed bin collection
Other recycling and waste issue
Comments, compliments or complaints
We work hard to provide the best service for all our customers and we appreciate you taking the time to let us know what you think.
Please note: if your feedback is about our recycling and waste services, please see our separate process.
Comments, compliments and complaints
If you see a problem with one of our website pages
Please use the form below to report broken links, out of date information or any other issues to do with our web pages.
If you have an issue with your council tax, fly-tipping, or your bins, please do not use this form. Instead, use the relevant Report it form or recycling and waste forms above.
General enquiry
Use this form for any other enquiry not covered above.
Phone
If you are unable to contact us using our online option, you can call us on our main number from Monday to Friday between 9am and 3.30pm:
Out of hours emergencies
For emergencies only outside of our opening hours, please call 01782 615599
Social media
Post
Write to us and send it to this address:
Newcastle-under-Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
Staffordshire
ST5 1BL
Visit
Our offices are at:
Newcastle
Newcastle-under-Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
ST5 1BL
Our reception is open Monday to Friday between 9:00 a.m. and 4:30 p.m.
The library is located at the same location. For current opening times, please check with Staffordshire County Council.
Kidsgrove
Customer Service Centre
Liverpool Road
Kidsgrove
Stoke-on-Trent
ST7 4EL