About My Account

Problems logging in to your My Account?

Here are some of the most common reasons why you might not be able to log into your My Account:

  • our system cannot find an account registered to the email address you gave. Perhaps you have misspelled your email address, or you used a different email address when registering your account or you are using the email address for your old online account. Please try again, making sure you are using the correct email address, correctly spelled

It is saying my password is incorrect

If you are receiving an error message, please ensure that your password meets the following requirements:

A password must:

  • be 8 characters or more
  • have a mixture of upper and lower case characters (at least one of each)
  • have at least one number
  • have at least one character that is neither a letter or number (e.g. but not limited to !@£?).

You can reset your password if you need to.

I have forgotten my login details

If you can’t remember your login email address or password, choose ‘Problems signing in?’ and enter the email address that you think you would have used to set up an account with us.

If it is an email address that you used to register for a My Account, then your will receive an email to that account containing a reset password link

If you don’t receive any emails, you can register again.

I am not receiving the emails you say you have sent

Firstly please check your spam or junk folder. If you aren’t getting the emails, it is because our system cannot find an online account registered to the email address you gave. This could be because the email address you supplied was misspelled or you registered your account using a different email. Please resubmit your forgotten password request using the correct email address.

If none of the above solve your account issue, then please submit an enquiry and we will investigate your issue:

Submit an enquiry