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Council tax energy rebate

If you live in a property that is in Council Tax bands A to D and haven't claimed your £150 energy rebate, there is still time. Please be aware of fraudulent telephone calls asking for bank details.

Apply for the rebate online.
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  1. Home
  2. Council services
  3. Customer service
  4. Customer Services performance

Customer Services performance

In this section

  1. Our targets
  2. Number of recommendations to services as a result of customer consultation/feedback (avoidable contact)
  3. Number of complaints referred to the Local Government Ombudsman, excluding premature complaints.
  4. Percentage of complaints processed within policy timescales
  5. You are here: Total number of complaints
  6. Percentage of requests resolved at first point of contact
  7. Percentage unmet demand
  8. Average speed of answer
  9. Percentage customers satisfied with the overall service provided (responses)
  10. Time taken to process housing or council tax benefit new claims and change events
  11. Percentage of council tax collected
  12. Percentage of national non-domestic rates collected

Total number of complaints

Frequency

Quarterly

  • Next page : Percentage of requests resolved at first point of contact
  • Previous page : Percentage of complaints processed within policy timescales

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