Food premises inspections

Requesting a re-rating visit

If you have taken action to rectify the non-compliances identified at the time of inspection, you have a right to request a re-rating visit.

You can request a re-rating for each statutory inspection received. It is possible to request this at any time, provided that the required improvements have been completed.

You must provide details of the improvements completed including supporting evidence, along with the re-rating re-visit form and payment of the fee.


What happens next?

If we consider that you have provided sufficient evidence showing that the required improvements have been completed, then an unannounced visit will be carried out.

The officer will give you a ‘new’ food hygiene rating based on the level of compliance that is found at the time of the re-rating visit.

Please note: your rating could go up or down, or even remain the same.


How do I pay?

Payment can be made by phoning us on 01782 717717

Then post your re-rating form to:

Food and Safety Team
Newcastle-under-Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
Staffordshire
ST5 1BL

Alternatively, once paid you can email your completed re-rating visit form by sending it to Food and Safety.