Comments, compliments and complaints policy


Compliments from customers can play an important part in staff morale and are used to evidence customer satisfaction. It is important that all compliments received by us can be monitored and retained. The Customer Relations Team will co-ordinate all comments and suggestions on behalf of the authority.

Compliments might include:

  • compliments on service provision
  • compliments on overall standards
  • compliments about staff
  • compliments on the environment
  • compliments on policy and procedure

Compliments received directly by departments must be forwarded to the Customer Relations Team within five working days and must include all the relevant information required to action the item.