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Council Tax support fund allocated

If you receive Council Tax support and still pay a remaining balance, a reduction of up to £25 has been applied to your annual Council Tax bill.

View your Council Tax bills online.
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  1. Home
  2. Policies
  3. Housing enforcement guidance

Housing enforcement guidance

In this section

  1. Housing enforcement guidance
  2. Authorisation of officers
  3. Housing Services enforcement options
  4. Housing Act 2004
  5. Powers of entry
  6. Other relevant housing legislation
  7. Non-compliance with a notice
  8. Work in default
  9. Civil penalties
  10. Banning orders
  11. Database of rogue landlords
  12. Prosecution or civil penalty?
  13. Rent repayment orders
  14. Targeted enforcement action
  15. You are here: Complaints
  16. Appendix 1 - flowchart for Housing Act 2004 enforcement
  17. Appendix 2 - statement of principles for determining financial penalties
  18. Appendix 3 - charging system for civil penalties
  19. Appendix 4 - decision to prosecute form
  20. Appendix 5 - financial penalties decision record

Complaints

If you feel we have not acted in accordance with this policy please contact us:

E-mail: housing@newcastle-staffs.gov.uk

Phone: 01782 717717

Postal address: Newcastle-under-Lyme Borough Council, Castle House, Barracks Road, Newcastle-under-Lyme, ST5 1BL

If you are dissatisfied with the response you can pursue your complaint through the internal complaints procedure by contacting our Customer Relations team by:

  • using our comments, compliments and complaints form
  • phone: 01782 717717

If you remain dissatisfied after our internal complaints procedure, you can refer the matter to the Local Government Ombudsman.

  • Next page : Appendix 1 - flowchart for Housing Act 2004 enforcement
  • Previous page : Targeted enforcement action

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