Housing enforcement guidance

Complaints

If you feel we have not acted in accordance with this policy please contact us:

E-mail: housing@newcastle-staffs.gov.uk

Postal address: Newcastle-under-Lyme Borough Council, Castle House, Barracks Road, Newcastle-under-Lyme, ST5 1BL

If you are dissatisfied with the response you can pursue your complaint through the internal complaints procedure by contacting our Customer Relations team by:

using our comments, compliments and complaints form

phone: 01782 717717

If you remain dissatisfied after our internal complaints procedure, you can refer the matter to the Local Government Ombudsman.