Swimming lesson terms and conditions

Pool closure and cancelled swimming lessons

In the event of a pool closure we will make every attempt to contact our customers as soon as possible. Please ensure that you provide correct contact numbers and email addresses on the GoLearn Homeportal booking system as this will be the preferred communication method.

In the event that we close the pool or a swimming teacher is absent we will contact you via telephone or text message. The swimming lesson will be cancelled on Go learn and this will not use a child’s credit.

In the event of a planned pool closure you will not be charged for this lesson and GO learn will not take a credit.

Jubilee2 reserve the right to cancel classes should numbers fall below our minimum numbers per group (50% of class capacity). If this happens you will be offered an alternative lesson of the same level.