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Coronavirus (COVID-19) information

Banner text reads Stay Alert, Control the Virus, Save Lives


Business Support 

Please use these links for specific guidance about your business and the coronavirus outbreak:

Coronavirus - Business advice

Staffordshire Chambers of Commerce - Coronavirus toolkit

Business Recovery information

Business Support Grants

In order to assist businesses during the Coronavirus outbreak, the government has announced two grant funds.

The Small Business Rate Grant Fund is applicable to any business which was in receipt of Small Business Rates relief on 11 March, 2020.  This will pay £10,000.

The Retail, Hospitality and Leisure Grant Fund is payable to qualifying businesses with rateable values under £51,000.  Business with a rateable value under £15,000 will receive £10,000.  For businesses with a rateable value of between £15,000 and £51,000, a grant of £25,000 is available. 

Businesses will only be eligible for one grant payment.

Accessing Grants

We will shortly be writing out to all businesses that we believe are eligible for a business support grant.  If you receive a letter from us, you will need to complete a Coronavirus Business Support Grant application (link below).  This will ensure that we have all of the information needed to release funds promptly.

Coronavirus Business Support Grant Application

The Council commenced issuing Business Support Grant payments on April 6, 2020.  Funds will only be transferred by BACS payment and can take up to three working days to reach your account.  We will not be able to process payments until you have completed the Coronavirus Support Grant Application.

If you have not received a letter and believe your business should be entitled to a grant, you should complete our online enquiry form and a member of our support team will contact you.  Please do not call the Business Rates team directly as they will not be able to deal with your query any sooner. 

Further guidance is available from the Gov.uk website (external site).

Small Business Rate Relief

The Council will shortly be issuing revised Business Rates bills for any businesses that are affected by the recent changes to Small Business Rate Relief scheme. 

You do not need to do anything regarding these changes - all qualifying businesses will be re-billed as soon as possible.  If you have any queries regarding your revised bill once you have received it, please complete our online enquiry form.


Coronavirus Community Support

We have a caring community in the Borough and as the COVID-19 (coronavirus) causes more people to stay at home, people naturally want to help and support others.

Local voluntary and community groups are there to help people in need, already supporting older members of the community through groups and activities. With the need to self-isolate and because many of these groups and activities rely on very active volunteers who are over 70, many activities are being suspended. However, organisations and groups are working to continue to support residents at home, for example through telephone befriending, delivering meals and delivering shopping.

You too can help by registering yourself to offer community support .


Coronavirus: How to help safely

How to help safely advice from GOV.UK


Help your neighbours

People who are self-isolating are most likely to need help at a local level and being a good neighbour can help meet these needs. Some of us may know our neighbours and will already be supporting them.

Those of us who don’t know our neighbours can offer support by filling in a viral kindness card and dropping it through a neighbour’s letterbox. These are the cards that have been shared on social media. Leave your details and offer help with doing some shopping, posting letters, picking up urgent supplies or simply making a friendly phone call.

Read tips on being a good neighbour on Support Staffordshire's website 


Newcastle in Bloom Notice

Sadly the Heart of England in Bloom campaign has been suspended for 2020 and, as no judging will take place, we have decided to postpone many of our community projects until next year, which includes all local ‘bloom’ competitions.

More information Newcastle in Bloom


Borough Council Services Affected by impact of the coronavirus outbreak:

  • Recycling and Waste

Information about recycling, food waste, household rubbish and garden waste subscription services

Until further notice due to the covid-19 (‘coronavirus’) we are not able to accept orders for replacement recycling containers.

Staffordshire's Recycling Centres are closed until further notice which includes the Household Waste Recycling Centre at Leycett Lane,


  • Bereavement Services

Newcastle Bereavement Services COVID-19 Statement 


  • Environment

We are currently suspending any home visits including pest control and stray dog collections by our dog wardens until further notice. Apologies for any inconvenience this may cause.

The Dog Warden Service

Stray and Lost Dogs

Pest Control


  • Planning

Planning Services COVID-19 Statement


  • Housing

In line with the Government guidance we will not be carrying out routine visits at this time but we can still offer advice by telephone or e-mail and are contactable through the on-line forms.

Housing Services

Empty Homes

Houses in Multiple Occupation

Private Rented Accommodation

Guidance for landlords, tenants and local authorities in the private and social rented sectors in the context of Coronavirus (COVID-19). GOV.UK website


  • Leisure

Brampton Museum and Jubilee2 are closed until further notice Coronavirus - Jubilee2 advice for customers.

See our webpage J2 Active at Home we offer advice during this difficult time being active at home can help to maintain physical health, mental health wellbeing and manage stress and anxiety.

Regardless of your club’s size and sport, we have all been affected by the coronavirus pandemic. Specific information on funding opportunities is available for clubs to apply for as well as guidance documents to help. - Sports Club Support during COVID-19 Pandemic 

Although Brampton Museum is closed due to covid-19 (‘coronavirus’) our website offers information about art and history activities - Art online  History and Heritage online


  • Car Parks

Newcastle Town Centre Car Park Map


  • Closures

Castle House and Kidsgrove Customer Service Centre are closed to the public until further notice.

Staffordshire County Council have closed visitor centres, toilets, cafes, children’s play areas, barbecue facilities and car parks at Staffordshire’s country parks this includes Apedale Country Park and Bateswood Nature Reserve. 

This does not affect access to the parks for exercise. 


Last updated 20 May 2020

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