Comments, compliments and complaints

Our aim

We aim to provide residents with a high quality and reliable service, leading to good levels of satisfaction.

Thoughtless or inconsiderate crew

If the quality of your collection has caused you inconvenience because our crews have been thoughtless or inconsiderate, then we are very sorry. We will investigate and try to put things right as quickly as possible.

Please use the quality of service reporting online form.

Please let us know about issues such as:

• containers being put back blocking your drive causing an obstruction

• containers returned to the wrong property

• crews causing litter, not wearing high-visibility clothing or driving inconsiderately

• streets looking messy when crews have made collections

We’ll respond to you directly within 10 working days.

Other waste and recycling issues

For all other issues, please see our recycling and waste webpages. 

Here you will find information and forms to complete to help you with your issue.