Comments, compliments and complaints

Local code of conduct complaints process

If you want to make a complaint about the conduct of a Newcastle-under-Lyme borough councillor or a member of one of our parish or town councils, you must submit your complaint to the Chair of the Assessment Sub-Committee.




The Chair of the Assessment Sub-Committee
The Standards Committee
C/o the Monitoring Officer
Newcastle-under-Lyme Borough Council
Castle House
Barracks Road



Phone the monitoring officers




Member Code of Conduct



Assessment sub-committee

Please note: the assessment sub-committee deals with complaints about the behaviour of a member.

What the  committee does not do

It doesn't deal with complaints that are not covered by the members' code of conduct.

Making a complaint to the sub-committee

If you make a complaint to the Assessment Sub-Committee, it must be about why you think a member has not followed the code of conduct.

Complete the online complaint form or contact the monitoring officers on either of the telephone numbers above.