Right of rectification policy and procedure

If we receive a request for rectification we should take reasonable steps to satisfy yourself that the data is accurate and to rectify the data if necessary. We should take into account the arguments and evidence provided by the data subject.

What steps are reasonable will depend, in particular, on the nature of the personal data and what it will be used for. The more important it is that the personal data is accurate the greater the effort you should put into checking its accuracy and, if necessary, taking steps to rectify it. For example, we should make a greater effort to rectify inaccurate personal data if it is used to make significant decisions that will affect an individual or others, rather than trivial ones.

We may also take into account any steps we have already taken to verify the accuracy of the data prior to the challenge by the data subject.