Right of rectification policy and procedure

Can we refuse to comply with the request for other reasons?

You can reuse to comply with a request or rectification if the request is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature.

If you consider that a request is manifestly unfounded or excessive you can:

  • request a “reasonable fee” to deal with the request; or
  • refuse to deal with the request

In either case you will need to justify your decision.

You should base the reasonable fee on the administrative costs of complying with the request. If you decide to charge a fee you should contact the individual without undue delay and within one month. You do not need to comply with the request until you have received the fee.