Frequently asked questions

My store sells electrical equipment and batteries. Are there any other regulations I should be aware of?

Yes, If you sell electrical and electronic equipment (EEE), the waste electrical and electronic equipment (WEEE) regulations require you to provide a way for your customers to dispose of their old household electrical and electronic equipment when you sell them a new version of the same item.

These regulations apply regardless of how you sell the products - online or in a store.

Fee collection or 'take-back' service

Regulations also require you to offer a free collection or 'take-back' service for waste or used batteries if you sell or supply 32kg or more of portable batteries per year. This is the equivalent of selling one pack of 4 AA batteries per day over a year. If you sell over the 32kg threshold, you'll need to have a collection point at your premises. These rules apply whether you run a shop, a chain of shops or sell batteries online, by mail order or telephone.

Please note: we do not accept batteries or vapes in any of our collection services.

Persistent organic pollutants

These have been banned, but remain in older items and equipment. We don't collect any of these banned materials. You can find out more about them.