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Home
Recycling and waste
Frequently asked questions
Frequently asked questions
In this section
Frequently asked questions
How do I get a quote?
How do I get an additional collection?
Can you supply sacks for business waste?
How do I make a query about my account?
How do I make a change to my contract?
You are here:
How do I get a replacement container?
What do I do if the collection has been missed?
How do I cancel my service?
Is my business or organisation obligated by the new recycling regulations?
Why does my business/organisation need to recycle?
What paperwork should I receive or obtain for managing my waste?
Is it just my council who will require me to start separating recycling from waste for collection?
Why do I need a business waste collection service?
I only produce a small amount of waste, why should I need to recycle?
What will happen if I don’t recycle?
Where can I get more information and advice about business waste recycling?
What does ‘duty of care’ mean?
What is the new legislation?
My organisation/workplace is part of the public sector and is publicly funded. Do the new regulations apply to me?
My store sells electrical equipment and batteries. Are there any other regulations I should be aware of?
Are there any regulations relating to the sale or use of single use plastic bags?
Can I use a food waste macerator/in-sink disposal unit to dispose of my food waste to the sewer system instead of arranging for a separate food waste collection?
Can I take my business waste or recycling to the local Household Waste Recycling Centre?
Are business waste collection services covered by my business rates?
I have health and social care equipment which is perfectly useable. Can I arrange for these items to be used by someone else?
What should I be collecting for recycling?
How should I store my waste?
Do I need to treat hazardous or clinical waste differently?
How many different containers will I need?
Can I recycle compostable or biodegradable packaging or products?
I'm from a charity (schedule 2 waste) - how do I get rid of my waste?
I have been approached by someone who says they’ll move my waste for a few pounds, is that OK?
Can I put my trade waste in the street litter bins?
What size bins and containers do you provide?
How can I work out what services and bin sizes I need?
How do I get a replacement container?
Please complete our online form:
Complete the form
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What do I do if the collection has been missed?
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