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Anti-Social Behaviour

Newcastle-under-Lyme Borough Council is committed to resolving anti-social behaviour issues quickly and efficiently. Anti-social behaviour is defined as ‘any behaviour likely to cause harassment, alarm or distress from somebody not residing in the same household as you’.

If you are experiencing anti-social behaviour we advise:

  • Ensure that if you are in an emergency situation and feel you need immediate assistance or are threatened and/or intimidated call the Police on 999 straightaway
  • Ensure that you make a note of everything you can remember about any anti-social behaviour incident using the nuisance log. This is important. If you know the individuals’ names and where they may live, note this down too
  • In the first instance, if this person is considered to be easily approachable, have a polite word with them and try to speak with them reasonably and amicably. If the individual is under 18 we would advise you to speak to their parents about the problem. If you are able to approach the individuals, try to speak to them about the issues you are experiencing and try to come to an agreement to resolve the situation
  • If you feel you are victimised you can contact Victim Support, on 0300 3031 977, for support and guidance
  • If you feel that you are being targeted because of your race, gender or sexuality you can contact Challenge North Staffs on 0330 1111 999 who can offer you help and advice
  • If you or those causing issues are tenants of a Housing Association or Aspire Housing then contact the landlord direct. They will provide help and advice and, where appropriate, investigate your complaint further. Aspire Housing can be contacted on 01782 635200
  • You can contact Newcastle-under-Lyme Borough Council to report anti-social behaviour on 01782 717717 and ask to speak to the Partnerships Team anti-social behaviour team. We will discuss your complaints further and your information will be kept confidential. A thorough investigation will be established to work in partnership with other agencies to offer you support, whilst taking any reasonable and relevant action, if considered appropriate
  • If you are not happy with the outcome of complaints that you have made to the Council or other agencies concerning any anti-social behaviour you have the right to instigate a Community Trigger under the Anti-Social Behaviour, Crime and Policing Act 2014. If you have made more than three complaints of anti-social behaviour in a six-month period your case will be reviewed by a Community Safety Panel for Newcastle-under-Lyme. To follow this process contact Staffordshire Police on 101 and request to initiate a community trigger or use the website www.staffordshire.police.uk/communitytrigger
  • Email: asb@newcastle-staffs.gov.uk

Don't suffer from anti-social behaviour. Contact Newcastle-under-Lyme Borough Council on  01782 717717 or Newcastle Police on 101.

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