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Council Service Status

This page outlines the general status of services provided by Newcastle under Lyme Borough Council.

Any restrictions or limitations placed on services as part of national efforts to control the spread of Coronavirus and protect lives will be detailed here.

Customer Services

Website: Operating as normal

The Council's services can be accessed online.  Our search tool or A-Z of services can help you to find what you need on our website.

You can make general enquiries, request a variety of services and make payments online.  You can also manage your Council Tax account and all your dealings with Council services by registering for My Account

Telephone: Operating as normal

Services are available Monday to Friday, 9am to 5pm. If you wish to contact the Council by telephone, you can ring 01782 717717.

Castle House: In person services are currently suspended

Kidsgrove Customer Service Centre: Closed

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Bereavement Services

Cremations and Burials: Operating with restrictions

  • 20 People (maximum) may attend the Crematorium Chapel or Keele Cemetery Community Room.
  • 30 People (maximum) may attend graveside for a Coffin burial.
  • 15 People (maximum) may attend the burial of ashes.

Social distancing and hygiene information is displayed on-site and must be followed.

Services can be live-streamed if requested by the organiser or funeral director in advance.

Cemeteries: Limited access, open for burials and visiting only

Crematorium Grounds: Limited access, open for burials and visiting only 

Offices: Closed to the public

If you need to speak to the Bereavement Services team, please call 01782 717717.

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Car Parks

Operating as normal.

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Enforcement Services

Abandoned / Untaxed Vehicles: Limited service

Travellers: Limited service

Business Litter Enforcement: Suspended

Tree Preservation Order / Conservation Area Enforcement: Limited service - response to reports only

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Environmental Services

Dog Warden Service: Operating with restrictions

Stray and Lost Dogs: Home visits suspended

Pest Control: Home visits suspended

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Housing Services

Housing Services General Advice: Telephone and Online service only

Empty Homes: Telephone and Online service only

Houses in Multiple Occupation: Telephone and Online service only

Private Rented Accommodation: Telephone and Online service only

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Leisure and Recreation

Jubilee 2: Closed

A number of services have been made available online.  Visit the J2 Active at Home page for more information.

Children's Playgrounds: Operating as normal with Social Distancing guidance in place

Parks: Operating with some restrictions 

  • Sports pitches, tennis courts, ball courts and outdoor gyms are currently closed.
  • Social Distancing guidance is in place.

Allotments: Operating with some restrictions 

  • Allotment sites are operating as normal.
  • Plot Inspections are currently suspended.

Sports Pitches: Closed and not available for booking

Britain in Bloom: Suspended nationally

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Planning Services

Planning Service Status Update

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Public Conveniences

Hassel Street: Operating with additional cleaning in place

Heathcote Street: Operating with additional cleaning in place

Keele Cemetery: Operating with additional cleaning in place

Crematorium: Operating with additional cleaning in place

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Recycling and Waste

Household Waste: Operating as normal

Recycling: Operating as normal

Garden Waste: Operating as normal

Trade Waste: Operating as normal

Tips / Household Recycling Centres: Tip sites are operated by Staffordshire County Council.  Information regarding their status can be found at www.staffordshire.gov.uk/Waste-and-recycling/recyclingcentres.

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Your Council

Election Services: Operating as normal

Council Meetings: Operating as virtual meetings

The Council now broadcasts all of its meetings on YouTube.  The Council's channel can be accessed at www.youtube.com/user/NewcastleBC

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Last Updated: 9th November 2020

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