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How to Get Assistance - Coronavirus

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Test and Trace Self-Isolation Payments

From 28 September 2020 it was made illegal for any UK resident to leave their home if:

  • They had tested positive for COVID-19; or
  • They had been contacted by the NHS Test and Trace Service and told to self-isolate

For some people this may mean they are unable to go to work and will lose pay.  For those who find themselves in this situation, the Government has introduced a support payment scheme to help out whilst self-isolating.

This scheme is being administered locally by Newcastle Borough Council and more information, including how to make a claim, is available here:

Test and Trace Self-Isolation Support Payment

Local Testing Centre - Ryecroft car park

Residents and workers in Newcastle can book a Covid-19 test if they have symptoms of the virus, even mild ones, at a local walk-through testing site.  

Anyone with symptoms of a high temperature, new persistent cough or loss of taste or smell can book a test at www.nhs.uk/coronavirus or by telephoning 119.

The site is not a drive-through, it’s accessible without a car.

Those being tested will need to follow social distancing guidance and wear a face covering.

The site opened on 17 August and is set to be on site for three months.

High Risk Patients

If you've received a letter from the NHS identifying you as being on the High Risk Shielded Patients Coronavirus (COVID-19) list, you should contact the NHS for any urgent assistance you require:

Website: www.gov.uk/coronavirus-extremely-vulnerable

Call: 0800 028 8327

Please note - this service is only for people that have already received a letter from the NHS.

Help for the elderly or those with serious health conditions 

Staffordshire County Council are offering assistance to other vulnerable residents.  If you are over 70, have a serious health condition, have no alternative family or friends to offer support and require urgent assistance with personal care or obtaining food or medicine, you should contact the Staffordshire Cares team:

Email: staffordshirecares@staffordshire.gov.uk

Call: 0300 111 8050

Monday to Friday, 9am to 5pm.  Calls outside of these hours will be dealt with by an emergency team.

Help for other vulnerable people

If you require any other kind of help, Newcastle-under-Lyme Borough Council has teamed up with Realise Charity to offer assistance.  This could be help with getting shopping, walking your dog or even being put in touch with local community groups or someone to talk to.  To contact the Realise team:

Website: Realise Foundation - Individuals Requiring Assistance

Call: 01782 717717

Monday to Friday - 9am to 5pm. 

Calls outside of these hours will be dealt with as soon as possible.


Last updated 8th October 2020

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