Reduce your business rates

Retail, hospitality and leisure

At the Autumn Statement on 17 November, the Chancellor announced the introduction of a new business rates relief scheme for retail, hospitality and leisure properties worth around £2.1 billion in 2023 to 2024. 

The 2023 to 2024 Retail, Hospitality and Leisure business rates relief scheme will provide eligible, occupied, retail, hospitality and leisure properties with a 75% relief, up to a cash cap limit of £110,000 per business. 

The government has issued guidance on the operation of the scheme.

This relief will be delivered through local authority discretionary discount powers (under section 47(3) of the Local Government Finance Act 1988).


The properties that are eligible for this relief from 1 April 2020 (please note before this date the list of eligible properties was more restricted):

  • Are occupied
  • Are used for:
    • Sale of goods: shops, charity shops, opticians, post offices, furnishing shops/display rooms, car/caravan show rooms, second-hand car lots, markets, petrol stations, garden centres, art galleries where art is for sale/hire or
    • Provision of the following services: hair and beauty services, shoe repairs/key cutting, travel agents, ticket offices, dry cleaning, laundrettes, PC/TV domestic appliance repair, funeral directors, photo processing, tool hire, car hire, betting shops, estate agents, letting agents, employment agents, or
    • Sale of food and/or drink: restaurants, takeaways, sandwich shops, coffee shops, pubs, bars or
    • Cinemas or
    • Live music venues or
    • Sport, leisure and facilities: sports grounds and clubs, museums and art galleries, nightclubs, sport and leisure facilities, stately homes and historic houses, theatres, tourist attraction, gyms, casinos and gambling clubs or
    • Public halls, clubhouses, clubs and institutions or
    • Hotels, guest and boarding houses, holiday homes, caravan sites.

The following properties are not eligible for this relief:

  • Financial services (e.g. banks, building societies, cash points, bureaux de change, payday lenders)
  • Medical services (e.g. vets, dentists, doctors, osteopaths, chiropractors)
  • Professional services (e.g. solicitors, accountants, insurance agents/financial advisers)
  • Post office sorting offices
  • Premises not open to the general public

To apply, please complete the online form.

What you will need

To complete and submit the online request, you will need to have the following details:

  • Details of the liable party, such as business address and contact details
  • A copy of any evidence to support your claim, such as your public liability insurance

Apply for business rates retail relief