Tell us about a change that affects your Council Tax

As a landlord, you must tell us when there are changes to the occupancy of your property. This helps us ensure the correct person is responsible for paying Council Tax and that accounts are updated accurately. 

What changes should I tell you about? 

You should notify us if: 

• A new tenant moves into a property 
• A tenant moves out of a property 
• A tenancy starts or ends 
• A property becomes occupied or vacant 

When reporting a tenancy change, you'll need to provide: 

• The full address of the property, including any flat or apartment number 
• The tenancy start and/or end date 
• Whether the property is furnished or unfurnished 
• The full name and title of each tenant 
• The tenant's previous and forwarding address, where known 
• A copy of the tenancy agreement 
• A contact telephone number in case we need to contact you 

How to report a tenancy change 

The quickest way to notify us of a change is via our online service. 

1. Visit our Online Council Tax service. 
2. Select Landlord reporting a change. 
3. Complete the online form and provide the requested information. 
4. Submit your notification. 

Please Note: you do not need to sign in or register to complete this process. 

What happens next? 

Once submitted, your notification will be reviewed by our Customer Hub team. 

We may contact you if we need any additional information before updating our records. Once verified, we'll update the Council Tax account and issue any revised bills as required. 

Frequently asked questions 

Do I need to tell you every time a tenant moves in or out? 

Yes. Landlords are required by law to notify us whenever a tenancy starts or ends so we can update Council Tax liability correctly. 

What information do I need to provide? 

You'll normally need the property address, tenancy dates, tenant details and a copy of the tenancy agreement. These can be submitted via our online service. 

Can I report changes online? 

Yes. Tenancy changes can be reported through our Online Council Tax service. 

What happens if I don't tell you about a tenancy change? 

Landlords are required to provide tenancy information within 21 days of a change occurring. If you fail to notify us within 21 days, you may be fined £70. 

There has been a change and it’s over 21 days. What should I do? 

We will only consider backdating a change in our records for more than 21 days if there is a good reason why the information being provided is late and we can confirm that the information is correct. In these circumstances a landlord may also need to sign a declaration to acknowledge that the information provided is accurate and that you are aware of the sanctions of supplying false information. 

To confirm a backdated tenancy, you may be required to provide a copy of: 

• A signed tenancy agreement 
• Proof of the tenant's identity 
• Evidence of a tenancy deposit scheme 
• Utility bills showing the tenant's occupation 
• Other evidence confirming residency 
• Contact details for the tenant 

Please note: you may be fined £70. 

What if I don't know a tenant's forwarding address? 

You should provide as much information as possible when submitting your notification. If additional information is required, we'll contact you. 

Will I need to provide evidence? 

Yes. We may ask for supporting evidence, particularly where tenancy changes are being reported retrospectively or where further verification is required. 

How long does it take to update Council Tax records? 

Once submitted, your notification will be reviewed by our Customer Hub team and processed as soon as possible. If we need any further information, we'll contact you.