Tell us about a change that affects your Council Tax

Moving house

If you're moving home, it's important to let us know as soon as possible so we can update your Council Tax account and make sure you're billed correctly. 

Select the option below that best matches your circumstances. 

Please note: you can only notify us of a move up to 14 days in advance. 

I am moving into the borough 

To tell us that you’re moving into a property within the borough and need to register for Council Tax at your new address, please follow the below steps: 

  1. Visit our Online Council Tax service 
  2. Select Moving 
  3. Select Move into the borough 
  4. Follow the on-screen questions to provide the required information to setup your account. 

Please note: you do not need to sign in or register to complete this process. 

What happens next? 

Once submitted, your notification will be reviewed by our Customer Hub team. If we need any additional information, we'll contact you. Once processed, we'll create your Council Tax account and issue your bill. 

I am moving to another property within the borough 

If you're moving from one property to another within the borough, please follow the steps below: 

  1. Visit our Online Council Tax service. 
  2. Select Moving. 
  3. Select Move within the Borough. 
  4. Follow the on-screen questions to provide details of your current and new address. 

Please note: You do not need to sign in or register to complete this process. 

What happens next? 

Once submitted, your notification will be reviewed by our Customer Hub team. We'll update your Council Tax account and arrange for revised bills to be issued for your old and new addresses where applicable. 

I am moving out of the borough 

If you're moving to an address outside Newcastle-under-Lyme, please follow the steps below: 

  1. Visit our Online Council Tax service. 
  2. Select Moving. 
  3. Select Move out of the Borough. 
  4. Follow the on-screen questions to provide your moving date and forwarding address. 

Please note: You do not need to sign in or register to complete this process. 

What happens next? 

Once submitted, your notification will be reviewed by our Customer Hub team. We'll update your account and issue a final bill or refund if applicable. If we require any further information, we'll contact you. 

Frequently asked questions 

When should I tell you that I'm moving? 

You can notify us of a move up to 14 days in advance. This helps us update your account quickly and issue the correct bill. 

I've already moved. Can I still notify you? 

Yes. You should notify us of your move as soon as possible so we can update your account. 

Will I receive a new Council Tax bill? 

Yes. Once your move has been processed, we will send you an updated bill for your new address or a final bill for your previous address, depending on your circumstances.  

What if I'm moving into a newly built property? 

If you're moving into a new build property, you can report your change online using the above forms (as appropriate). When completing the form, select your new address from the address dropdown.  

If your property is not available to select, please contact us so we can assist you with registering your Council Tax account. 

I have overpaid my Council Tax. How do I get a refund? 

If you are moving within the borough, any overpayments can be transferred through to your new account. If you would prefer a refund or are moving out of the borough, please request a refund.