Annual canvass

Email communications are sent to properties where we believe the information we hold on the register is correct. You must respond to this communication to confirm.

How do I respond?

To respond, you will need to visit the household update service page. You will need to login with your security codes and postcode.

Your security codes can be found on the communication we have issued. The site will then direct you through confirming your details or making any changes.

Who do you email?

We only email people who have provided us with an email address in the past. If you would like us to remove your email from our system, please contact us.

Please note: email communications can go to multiple people at a property. The system will only allow one person at each property to respond.

Confirming no changes or removing people from the records

If you are confirming no changes or removing people from our records, you will not need to take any further action once your response is submitted.

Adding a new person

If you are adding a new person on, this person will also need to complete the registration process.

The quickest way is to register online on the Gov.UK website. Alternatively, a registration form will be issued by email or post for completion.