Council Tax and business rates recovery procedure policy

Methods of payment

Direct debit

This is our preferred method of payment. We offer payment dates of the 3rd, 15th or 25th of the month for Council Tax accounts and 3rd of the month for Business Rates accounts.

Standing order

The taxpayer sets this up at their bank by quoting the agreed instalments and Newcastle under Lyme Borough Councils bank details.

Pay by debit or credit card

Do it online

To pay your bill using your debit or credit card, please go to our online payments page and select 'Council Tax' or 'Business Rates' from the options. You will be given a transaction number to confirm payment, which we recommend noting down for your own records.

Call us

Payment can also be made by calling the automated system on 0345 234 9977 at any time. Please make sure your card details are available and you will be issued with a transaction number to confirm payment.

By PayPoint payment card

Payment may be made at post offices and other shops offering the PayPoint service. To obtain a PayPoint payment card, the customer should contact the council. There may be an initial delay in issuing a new or replacement card and any instalments due during this time should be made using an alternative payment method.