Housing assistance policy

Requests outside the policy

While we will usually adhere to this policy, if a person considers their case suitable for special consideration they should set out in writing why their case is exceptional to:

Head of Housing, Regeneration and Assets Services
Newcastle under Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
ST5 1BL

Each case will be considered on its merits and a written response will be provided within 28 days.