Frequently Asked Questions
1. I have a Household Enquiry Form but my name is not on it; or the previous occupiers' names are on it.
You can either:
- Complete the form online and tell us of any changes at the household update service and enter part 1 and part 2 of your security code (6 digits, followed by 8 digits). These are preprinted on the form.
- Cross out the names of anyone who no longer lives in the property and add the full names and details of anyone living there who is eligible to register to vote. Young adults aged 16 and 17 should also be included. You must sign the form and send it back in the envelope provided (postage is free).
2. I've tried to register by telephone or the Internet but I am not sure if it worked.
Contact us and we will check to see if the registration has been received. If it hasn't you will be advised to try again or to sign the form and send it back in the envelope provided (postage is free).
3. I've already responded by telephone or the Internet but need to make some changes.
You will need to enter the changes on the Household Enquiry Form, sign the form and return it in the envelope provided (postage is free). This will overwrite the previous telephone or Internet registration.
If you no longer have your form, contact us.
4. There are no changes to make to my form.
If all the details on your form are correct you have four options to complete your registration:
Visit the household update service and enter part 1 and part 2 of your security code; or
- Call 0800 197 9871 and when prompted enter part 1 and part 2 of your security code; or
Text NOCHANGE followed by your security code to 80212 (if nobody is eligible to vote include a reason after your security code for example empty, business, second home, none, other); or
Complete the form and then post it back to us in the envelope provided (postage is free).
5. My name is spelt incorrectly on the form
- Complete the form online and tell us of any changes at the household update service and enter part 1 and part 2 of your security code (6 digits, followed by 8 digits). These are preprinted on the form; or OR
- Cross out the name that is printed on your form and add the amended name alongside. The form should then be signed and returned in the envelope provided (postage is free).
6. I need help to fill in my form
Contact us and an officer will help you.
7. I don't want to complete the form or do not want my details to appear on the Register of Electors.
All major credit companies use the register to confirm details and you may have difficulty obtaining credit if you do not appear on it.
You are required by law to give or confirm the information requested on the form. You may be liable to a fine of up to £1,000 if you fail to do so.
8. The occupier is deceased, what should I do?
You should write this information on the form and state what will be happening to the property (for sale or empty or due to be occupied). You should sign the form and return it using the envelope provided (postage is free).
We will also require a copy of the death certificate which can be sent in with the form.
9. I do not understand about the different registers
- The electoral register The electoral register lists the names and addresses of everyone who is registered to vote in public elections. The register is used for electoral purposes, such as making sure only eligible people can vote. It is also used for other limited purposes specified in law, such as: detecting crime (such as fraud) or calling people for jury service checking credit applications.
- The open register The open register is an extract of the electoral register, but is not used for elections. It can be bought by any person, company or organisation. For example, it is used by businesses and charities to confirm name and address details. Your name and address will be included in the open register unless you ask for them to be removed. Removing your details from the open register does not affect your right to vote.
10. I'm not a UK national. Can I go on the register?
If you are not eligible to vote you should fill in the box which is marked 'None of the residents are eligible to vote because of their nationality', state your nationality in the box underneath. The form should be signed and returned in the envelope provided (postage is free).
11. I have changed my name due to marriage or deed poll - what should I do?
You should amend the details on the form by crossing out the printed name and adding the amended name alongside. You should sign the form and return it in the envelope provided (postage is free). We will then send you a change of name form requesting evidence such as a marriage certificate or deed poll certificate to allow us to verify the information.
12. Should I add my child or children to the form?
Children under the age of 16 are too young to register and their details should not be added to the form.
13. I am a student registered at my home address - should I complete this form?
Students are the only people who can register at two addresses. If you want to register at your student address you should put your details on the form, sign it and return it in the envelope provided (postage is free).
If you do not want to register at your student address you should tick the 'other reason' box on the form and say that you are a student registered at your home address. The form should be signed and returned in the envelope provided.
This change can also be made online at the household update service.
Further information can be found on the Students Registering to Vote page.
Contact Electoral Services
Tel: 01782 717717
Last updated 18 September 2018