Anti-social behaviour policy and procedure

Procedure - complaints

If the complainant is dissatisfied with the outcome of the investigation they can ask that the case be reviewed by invoking the community trigger.

Our customer case management policy provides additional guidance to our staff and sets out the process for handling unacceptable customer behaviour throughout the council which includes, malicious, vexatious and/ or persistent unreasonable complaints.

A complainant may also make a complaint using our comments' compliments and complaints policy. However, this policy excludes the decision made by the investigating officer and can only be about the conduct of the procedure.