General Enquiries

Type of General Enquiry

What do you want to find out or tell us about? Required Required

Council Tax

What is your Council Tax enquiry? Required Required

Thousands of people in the borough already have an account.

Registration is free, easy and normally takes less than a couple of minutes.

For further information, follow this link to sign in or register.

Council tax is the way you help pay for local services we provide.

Each council sets the level of council tax in its own area but the amount you pay depends on the value of your property.

Follow this link for further information about council tax.

It is important that you tell us when you are moving house or if there are changes within your household which will affect your council tax.

For further information and to tell us about any changes, follow this link to tell us about your house move.

There are various Council Tax discounts and exemptions available for different situations.

For further information and to apply, follow this link to discounts and exemptions.

If you are on low income and are struggling to pay your Council Tax, you could be eligible for Council Tax support.

For further information and to apply, follow this link for council tax support.

If you haven't been able to find what you're looking for:

Go to our council tax section where you will find a range of information and guidance.

Many residents of the borough already manage their Council Tax online. When you register for your own free online account, you will be able to:

view and track your Council Tax bills at any time
set up, change and manage your payments
tell us you have moved home or moved into the area
apply for or cancel a single person discount
switch to paperless billing

Manage your Council Tax online

If you still need our help, please use our enquiry form. Please note that these requests can take longer to receive a response.

What is your recycling and waste enquiry? Required Required

Follow this link for further information about bin collections.

If you believe that our collection team has missed your property, please follow this link for more information and to report a missed collection.

Follow this link for further information and to subscribe to the Chargeable Garden Waste Collection Service.

Follow this link for further information and to order new and replacement containers.

If you haven't been able to find what you're looking for, follow this link for more information about recycling and waste

If you would like to make a direct enquiry about our recycling and waste team follow this link to our enquiry form.

What is your benefits enquiry? Required Required

If you are on low income and are struggling to pay your Council Tax, you could be eligible for Council Tax support.

Follow this link for more information and to apply for council tax support.

There are various Council Tax discounts and exemptions available for different situations.

For further information and to apply follow this link for discounts and exemptions.

If you are on low income and are struggling to pay your rent, you might be able to receive housing benefit to help you.

Follow this link for further information and to apply for housing benefit.

If you are disabled and need financial help to adapt your home, you may be eligible for a disabled facilities grant.

For further information and to apply, follow this link for disabled facilities grants.

If you haven't been able to find what you're looking for, follow this link for further information about housing benefit,

If you would like to make an enquiry direct to out benefits team, follow this link to our enquiry form.

What is your business rates enquiry? Required Required

If you are a business ratepayer within the borough, you can register for your own free online account.

Follow this link to register.

For information on ways to pay your business rates follow this link to our Pay Business Rates page.

It is important that you tell us about any changes regarding the occupier of a business.

Follow this link for information and to tell us about a change of business owner.

If you haven't been able to find what you're looking for follow this link for further information about business rates,

If you want to make a direct enquiry to our business rates team, follow this link to our enquiry form.

What is your housing enquiry? Required Required

Anyone looking for a home in the borough can use our Newcastle-under-Lyme Housing Advice (NHA) service.

Follow this link to access the Newcastle-under-Lyme Housing Advice service.

For further information, please follow this link to Landlords and private renting.

If you haven't found what you're looking for, please follow this link for more information about housing,

If you would like to make an enquiry to our housing team, please follow this link to our enquiry form.

What is your planning enquiry about? Required Required

For planning advice or information about planning applications, please follow this link to our planning applications page.

Building regulations are national standards that apply to all types of buildings.

For further information follow this link to our building control page.

The planning system regulates development and the use of land.

For further information or to report a suspected breach in planning regulation, follow this link to our planning enforcement page.

For information about planning policy, please follow this link to our planning policy page,

If you have an enquiry for our planning plolicy team, please follow this link to our enquiry form.

If you haven't been able to find what you're looking for, follow this link for more information about planning,

If you want to make an enquriy to our planning team, follow this link to our enquiry form.

What is your environmental enquiry about? Required Required

For more information about nuisance issues and how to report them, follow this link to our investigating your pollution complaint page.

The ongoing situation with Walleys Quarry landfill site is something we are taking very seriously.

For more information or to report a problem, follow this link to our Walleys Quarry page.

For further information or to report your concerns, please follow this link to our protecting trees and hedges page.

For more informtion and details of how to report a problem, follow this link to our fly tipping page.

If you haven't been able to find what you're looking for, please follow this link to our Environment page,

If you want to make an enquiry to our environmental team, please follow this link to our enquiry form.

What is your parking enquiry? Required Required

For information about car parks, including parking permits and reporting any issues, please follow this link to our car parking information page.

For information about parking fines, including how to pay or appeal, please follow this link to our parking fines page.

If you haven't been able to find what you're looking for, please follow this link to our parking page for further information,

If you would like to make an enquiry to our parking team, please follow this link to our enquiry form.

Transport and street issues are mainly dealt with by Staffordshire County Council, and include the following:

disabled parking bays
dropped kerbs
pavements
pedestrian/pelican crossings
road maintenance
street lighting
traffic lights
zebra crossings

If you need information on any of the above or would like to report an issue, please follow this link to the Roads and Highways section of the Staffordshire County Council website.

We are committed to consulting local people on local issues, on the work that we do, and the priorities and aspirations for the borough.

For information about and how to take part, please follow this link to our public consultations page.

What is your enquiry about councillors and meetings about? Required Required

The borough has 44 councillors in 21 electoral wards.

For further information follow this link to find your councillor.

Please follow this link for forther information about council meetings.

For information about elections, including how to vote and registering to vote, please follow this link to our elections page.

If you haven't been able to find what you're looking for, please follow this link to our councillors, committees and meetings page,

If you would like to make an enquiry, please follow this link to our enquiry form.

As you were not able to find the information you needed please follow this link to submit a general enquiry.

In the event of a Civil Contingencies issue this space will be used to provide information to residents, links to relevant web pages and a link to the Civil Contingencies report/enquiry form

Civil Contingencies report/enquiry form